Due to system changes with OverDrive, you may be experiencing compatibility issues with your device. Here are some options depending on the device you use.
Adobe Digital Editions (ADE)
Some users have had problems downloading library eBooks using Adobe Digital Editions (ADE) 2.0 or below. As a solution, we recommend always using the latest version of ADE (currently version 4.5).
Customers are invited to uninstall their current version of ADE, download the latest version and authorize with their Adobe ID. Click here to access online help for various operating systems.
Some Windows XP users have continued to experience issues after upgrading ADE, so they may still have difficulty downloading library eBooks. Microsoft discontinued support for XP in 2014, and unfortunately there is no solution for these users at this time.
Sony Reader Wi-Fi
Sony Reader Wi-Fi devices no longer allow users to download library eBooks directly on the device.
Users can still download library eBooks to Sony Reader software on their computer, then transfer eBooks from their computer to their Sony Reader.
NOOK GlowLight Plus
Users cannot currently open library eBooks that they've transferred to the NOOK GlowLight Plus. Barnes & Noble is aware of this problem and working on a fix, which should be released in a future device software update.
We apologize for the inconvenience. If you have further questions, please call 905-683-4000 to speak to staff.